We stand behind everything that we make and are 100% committed to our Big and Strong customers. If you experience any issues with quality or performance of our gear, we’ll make it right.
For a full refund, merchandise must be returned within 30 days of original purchase date and be in its original, unused condition, unless there is a manufacturer defect. Merchandise that has been worn, used, or altered will not be accepted for return. All items returned/shipped to our fulfillment center must include an Return Merchandise Authorization Number supplied by a BigandStrong.com Customer Service Representative. This RMA# is necessary to determine refund eligibility.
In cases of manufacturer defect, an incorrect product, or an item damaged during shipping/transit – a shipping return box will be mailed to you to facilitate your free return.
In cases where a customer wishes to return an item for a different style or product the customer is responsible for return shipping. However, if the item you ordered doesn’t fit and you want to exchange it for the identical item in a different size, shipping is on us. Simply fill out a return form using the link below and be sure to tell us the size you ordered and the size you wish to exhange for. Must be within 30 days of original purchase to be eligible for free exchange.
1. Please use the return request form here to request a return.
2. A customer service representative will contact you via email to provide an RMA# and additional information for return shipping.